Refund policy

Returns & Refunds
We accept returns within 14 days of delivery for items that are unopened, unused, and in original packaging. For hygiene reasons, opened personal care products (soaps, skincare, creams, oils, fragrances, etc.) are not eligible for return. If your order arrived damaged or you received the wrong item, contact pareerocare@gmail.com within 48 hours with photos — we will arrange an exchange or refund. Refunds are processed to the original payment method within 7–10 business days after receiving the return.

To start a return, you can contact us at pareerocare@gmail.com. Please note that returns will need to be sent to the following address: Office No 5, Plaza, Chaklala Scheme 3, Rawalpindi 44000, Pakistan

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pareerocare@gmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We accept returns within 14 days of delivery for items that are unopened, unused, and in original packaging. For hygiene and safety reasons, opened personal care products (soaps, skincare, creams, oils, fragrances, etc.) cannot be returned or exchanged.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pareerocare@gmail.com.